Privacy Policy & Terms

Information We Collect

We collect information you provide directly to us, including when you reach out through our website chat, request a consultation, or contact us about our services. This may include:

• Your name and business name
• Email address and phone number
• Details about your business and what you're looking for
• Any messages or information you choose to send us

We may also automatically collect limited technical information such as your browser type, device, and pages visited, used only to keep the site working and improve it.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Contact you about your project, appointment, or account
• Send you service-related and, with your consent, marketing or promotional messages
• Improve our website, services, and customer experience
• Meet our legal and regulatory obligations

SMS / Text Messaging & Mobile Opt-In

When you provide your phone number and opt in, you consent to receive text messages from Pure Labs AI related to your inquiry, appointments, account updates, and — where you have agreed — marketing and promotional offers. Consent to receive text messages is not a condition of purchasing any goods or services.

Message Frequency & Rates

Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier and plan. Pure Labs AI is not responsible for charges from your wireless provider.

Opting Out & Help

You can cancel SMS messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a confirmation and then stop sending text messages to that number. If you want to opt back in, you can sign up again as you did originally.

For help, reply HELP to any message or contact us at [email protected]. Carriers are not liable for delayed or undelivered messages.

How We Share Information

We do not sell your personal information. We do not share your mobile or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. We may share limited information only with trusted service providers who help us operate our business — such as our communications and hosting platforms — and only to the extent needed to deliver our services to you. These providers are required to protect your information and use it only for the services they perform for us.

We may also disclose information when required by law or to protect our rights, safety, or property.

Data Retention & Security

We keep your information only as long as needed to provide our services, fulfill the purposes described in this policy, and meet our legal obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Rights & Choices

You may:

• Request a copy of the personal information we hold about you
• Ask us to correct or delete your information
• Opt out of text messages by replying STOP, or marketing emails using the unsubscribe link
• Withdraw your consent to communications at any time

To make any of these requests, contact us at [email protected].

Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes take effect when posted.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out:

Pure Labs AI
Email: [email protected]
Web: pure-labs.ai

Acceptance of Terms

By accessing our website or communicating with Pure Labs AI by phone, email, or text message, you confirm that you are at least 18 years old and able to enter into these Terms. We may update these Terms from time to time, and continued use of our website or services after changes are posted means you accept the updated Terms.

Our Services

Pure Labs AI provides website design, automation, and related digital services for businesses. Any project scope, pricing, timeline, and deliverables are agreed separately in a proposal or written agreement. The content on this website is for general information and does not constitute a binding offer.

SMS / Text Messaging Program

By providing your phone number and opting in, you agree to receive text messages from Pure Labs AI. These may include responses to your inquiry, appointment and account updates, and — where you have agreed — marketing and promotional messages. Consent to receive text messages is not a condition of purchasing any goods or services.

• Message frequency: Varies depending on your interactions with us.
• Message & data rates: May apply, based on your mobile carrier and plan.
• Opt out: Reply STOP at any time to stop receiving messages. We will send one confirmation, then stop.
• Help: Reply HELP or email [email protected] for assistance.
• Carriers: Wireless carriers are not liable for delayed or undelivered messages.

How we handle the information you share with us, including SMS opt-in data, is described in full in our Privacy Policy above.

Acceptable Use

When using our website or services, you agree not to:

• Use the site or services for any unlawful or fraudulent purpose
• Attempt to disrupt, damage, or gain unauthorized access to our systems
• Copy, resell, or misuse our content, designs, or materials without permission
• Send us false, misleading, or harmful information

Intellectual Property

All content on this website — including text, graphics, logos, and design — is owned by Pure Labs AI or its licensors and is protected by applicable law. Ownership of work produced for a client is governed by the separate agreement for that project. You may not reproduce or reuse our materials without our written consent.

Disclaimers

Our website and its content are provided "as is" without warranties of any kind, express or implied. We do not guarantee that the site will be uninterrupted, error-free, or that any specific business result will be achieved from our services. Any results described are examples, not guarantees of future performance.

Limitation of Liability

To the fullest extent permitted by law, Pure Labs AI is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim is limited to the amount you paid us, if any, for the service giving rise to the claim.

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any disputes will be handled in the courts located in California.

Contact Us

If you have questions about these Terms, reach out:

Pure Labs AI
Email: [email protected]
Web: pure-labs.ai